How to view test reports

The Reports on testing section contains the results of candidate and employee testing. Here you can check whether testing has been completed, find the report you need, open or download a PDF, and export selected results to Excel. Platform administrators can also delete reports that are no longer needed.

Related guides:

Who can view test result reports?

Access depends on the user's role:

Role	Available reports
`Admin access — Own invitations only`	Reports for candidates and employees to whom this administrator sent invitations.
`Admin access — No restrictions`	Reports for all candidates and employees in the company.
`Department manager`	Test result reports for their direct reports. They can view PDFs and download Excel files, but cannot delete entries.

How do I select the right report view?

Open Reports on testing from the Testing menu.
Select a view:
- Employees — to see employee test reports;
- Candidates — to see candidate test reports;
- All — to see both groups.
If necessary, use Search by name or the filter in the Report column heading.

The Employees view also shows Department and Job title. Users with the Department manager role can see only this view and cannot change it.

What do the columns and statuses mean?

Column	What to check
`Status`	A green icon means that a report is available with the result of at least one completed test. A red icon means that no tests have been completed and a report is not yet available.
`Full Name`	The name of the candidate or employee who received the invitation.
`Test sent date`	When the invitation was sent.
`Date of test completion`	The date of the most recently completed test in this invitation. A blank field means that no results are available yet.
`Sent tests`	The tests included in the personal invitation.
`Department`, `Job title`	Employee details; shown in the `Employees` view.
`Report`	Options to open or download the PDF and delete the entry.

The entry appears in the table as soon as the invitation is sent, before testing has been completed.

How do I find a report by name?

Select the appropriate view: Employees, Candidates or All.
Enter a first name or surname in Search by name.
Wait for the table to refresh.
To return to the full list, select Clear search.

The search covers the whole list available to you, not only the current page. It also determines which reports are included in the Excel file.

How do I apply a filter?

Open the filter from the Report column heading. You can filter by:

Completed or Not started status;
the date sent or a date range;
one or more tests;
employee departments and job titles;
whether to group results when generating the Excel file.

After making your selections, choose OK. The filter is saved for your account and remains active when you reload the page.

Cancel clears the saved conditions; it does not simply close the menu. If the report you need is missing, clear the main search, select Cancel in the filter and choose the appropriate view again.

The search boxes within the test, department and job title lists help you find options. To apply those options to the table, select the relevant values and choose OK.

How do I open or download a PDF report?

As soon as a candidate or employee completes at least one test, two actions become available in the Report column:

the PDF icon opens the report in a new window;
the download icon saves the report to your computer.

If the status is red and there is no completion date, the PDF is unavailable. Ask the candidate or employee to complete at least one test, then refresh the page. Results from the remaining tests are added to the same PDF automatically. To obtain the full report, they must complete every test in the invitation.

The contents of the PDF depend on the assigned tests and may include:

results and interpretations for built-in assessments;
answers and results for tests created in Test Builder;
completion time, if tracking is enabled;
links to file, video or audio responses.

For tests created in Test Builder, the PDF identifies selected incorrect answers. If a question has more than one correct answer and the person selects only some of them, the report may also show the correct answers they did not select.

Attached .csv and .mov files can be downloaded, but cannot be previewed.

How do I download a summary Excel report?

An Excel file is useful when you need to analyse a group of results. Before downloading it:

Go to the first page of the table.
Select the appropriate view: Employees, Candidates or All.
Clear or adjust the main search.
Check the active filter.
Select the Excel download button in the bottom-right corner.

The Excel file includes the reports on the current page after the selected view, search and filter have been applied. Its language and available data depend on the interface settings and the user's permissions.

Do not reload or close the tab while the file is being generated. To work in other sections, open Smart Way in a new tab.

When should I group results?

Group results when exporting to Excel combines repeat attempts into one row and shows the number of attempts and the highest score. It applies only to tests taken as part of training courses, not to tests sent manually to candidates or employees.

How do I delete an entry?

The button with the x icon deletes the invitation and its related data; it does not simply hide the row.

Before deleting an entry:

Make sure the incomplete invitation is no longer needed: the personal link will stop working after deletion.
If your organisation's internal rules for personal data require you to keep the report, download the PDF first.
Check whether any files were uploaded with the responses: these will also be deleted with the report.

What should I do if a report is not displayed?

Situation	What to check
The person is not listed	Select the correct view, then clear the search and active filter.
An administrator with access to their own invitations only cannot see an entry	Check who sent the invitation. This administrator can see only their own invitations.
A `Department manager` cannot see an employee's report	Check that the employee belongs to the manager's department and is recorded as their direct report in the system.
There is an entry, but the status is red	No tests have been completed yet.
The PDF buttons are unavailable	Wait until at least one test has been completed, then refresh the page.
The PDF does not contain a result you need	Check `Sent tests`. If the test was included, ask the candidate or employee to complete it. The result will then appear in the report automatically.
Some rows are missing from Excel	Check the view, search, filter and current page. Only reports shown on the current page are included in the Excel file.
A test column is missing from Excel	Check whether the selected reports contain data for that test. Empty columns are not added to the file.
The link says that testing has not been assigned or has been cancelled	The corresponding entry has been deleted. Create a new invitation if necessary.

Frequently asked questions

When can I open the PDF?

When the candidate or employee completes at least one test, the status turns green and Date of test completion appears.

Does an entry in the reports confirm that the email was delivered?

No. The entry confirms that an invitation was created in the system. To confirm delivery, ask the candidate or employee to check their inbox.

Does the candidate or employee receive the detailed PDF automatically?

No. After manual testing, the person sees a completion message. A user with permission to view results can open the PDF in Reports on testing.

What is the difference between PDF and Excel?

The PDF contains the available test results from one invitation. Excel contains summary data from the reports on the current page. The file contents depend on the selected view, search, filter, interface language and access rights.