How to view materials, download files and leave feedback

On a material page in the Smart Way LMS, you can view its content, check its description and review date, copy a link, add the material to your favourites, download it when an administrator has permitted this, or report outdated information to the administrators.

What appears at the top of the page?

After opening a material, you will see:

• the file type or an external-link indicator;

• the material title;

• the category;

• the current version number;

• the Current until date, if specified;

• Add to favourites, Copy link, Download or Open link buttons.

The copy button creates a permanent link to the material. Share it only with colleagues who have access to that material. The link does not bypass access permissions: a user without permission will see a message saying that the material is unavailable.

Which materials open in preview mode?

The viewing method depends on the format:

Documents in the Knowledge Base open in read-only mode and cannot be edited.

How to download a file?

The Download button appears only when an administrator has permitted the file to be downloaded.

1. Open the material.

2. Select Download.

3. Wait for the browser to prepare the file.

4. The document is downloaded.

If the button is not shown, this is not an error: downloading is disabled for that material. View the file in the embedded window, or contact the assigned administrator if your work requires a local copy.

What should I do if the preview does not open?

If you see the message We could not open the preview:

1. Select Try again.

2. Check your internet connection.

3. Refresh the page.

4. If the Download button is available, open the original file locally.

Where can I find the description and administrative details?

The About this material section shows:

• a short description;

• the full category path;

• tags;

• the assigned administrator;

• the updated date;

• the next content review date.

If you have questions about the content, contact the assigned administrator. This is the person responsible for reviewing that material.

How do I open related materials?

The Related materials section can contain up to five recommended resources.

• A related file opens in the Knowledge Base.

• A related external link opens in a new browser tab.

The list already reflects your permissions. Materials that are unpublished or unavailable to you will not open from this section.

How do I rate the material?

In the Was this material helpful? section, select:

• Yes if the material helped you complete a task;

• No if the material did not answer your question or was unclear.

One current rating is stored for each material, regardless of its version. Publishing a new version does not reset your rating. Selecting a different answer updates it, and administrators can see the total number of helpful and unhelpful ratings in analytics. Ratings are anonymous: administrators cannot see who submitted them.

How do I report outdated content?

1. Select Report outdated content.

2. Briefly describe the problem in the What needs to be updated? field. A comment is optional, but it helps the administrators find the issue more quickly.

3. Select Send.

4. Wait for the system to confirm that your report has been sent to the administrators.

A useful comment includes specific details, such as the section title, an outdated step, a new person responsible, an incorrect date or a changed process. Do not include passwords, tokens, personal data or other confidential information.

A report does not change the material automatically. An administrator reviews it, updates the content when necessary and marks the issue as resolved.

What if the material suddenly becomes unavailable?

This may happen because:

• the material was unpublished or archived;

• an administrator changed the access permissions;

• your department or job title was changed in your employee profile;

• employee access to the module was disabled;

• the material was deleted.

A copied link or an entry in your favourites does not preserve access after any of these changes.