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Question Types in the Test Builder

Last updated on Jul 07, 2026

In the Smart Way Test Builder, the question type defines how an employee answers, how the system checks the answer and whether the question is included in the overall percentage score.

For reliable staff testing, choose the question type so the result matches the purpose of the check.

If you need automatic result calculation, use these question types: Multiple correct answers, One correct answer, True / false, Fill-in, Numeric answer, Matching, Sequencing or Hotspot.

If you need to collect an explanation, a video answer, an audio answer, a case file, a document or a self-assessment without an automatic mark, use Free answer with the option to add a video answer, audio answer, case files and documents or Likert scale.

In this guide, "type" means the type of an individual question in a test, not the type of the whole test. One test can contain questions of different types.

Where do I choose the question type?

  1. Go to Test Builder.

  2. Open the test you need or create a new one.

  3. Add a question with the Add question button.

  4. In the question card, click Change question type.

  5. Choose the required type from the menu.

  6. Fill in the question text, answers or special settings.

  7. Click Save.

If users have already taken the test, the LMS platform blocks structural changes: adding or deleting questions or answers. This prevents existing results and reports from being disrupted. In that test, you can still correct text or images, but to change the structure you need to create a new test: you can copy the current one and make the required changes.

Quick Type Table

Menu type What it is useful for How it is marked
Multiple correct answers A question with several correct options. Automatically; a partial mark is possible if the user selected some of the correct answers and did not select any incorrect answers.
One correct answer A classic question with one correct option. Automatically.
Free answer with the option to add a video answer, audio answer, case files and documents An open answer with text, video, audio, a case file, a document or another attachment. Not marked by the system. Administrators need to assess this answer manually.
True / false A quick check of a statement: true or false. Automatically, with exactly one correct option.
Fill-in A short text answer: a term, word, phrase, code or name. Automatically, against a list of accepted answers.
Matching Matching left-hand and right-hand items. Automatically, on an all-or-nothing basis.
Sequencing Placing steps or items in the correct order. Automatically, on an all-or-nothing basis.
Likert scale A survey, self-assessment, level of agreement or satisfaction. Not marked by the system. Administrators need to assess this answer manually.
Numeric answer A number, calculation, quantity or value within a range. Automatically.
Hotspot Selecting one or several areas on an image. Automatically, based on the exact set of correct areas.

Which question types are included in the test score calculation?

The percentage score includes questions that Smart Way can check automatically:

  • Multiple correct answers;

  • One correct answer;

  • True / false;

  • Fill-in;

  • Numeric answer;

  • Matching;

  • Sequencing;

  • Hotspot.

Free answer with the option to add a video answer, audio answer, case files and documents and Likert scale are not included in the percentage score. If a test contains only these unmarked question types, reports may show the result as -, because the system cannot calculate a result for these question types automatically.

General Rules for All Questions

Questions can contain text and an image. For some answer options, you can also add an image to a specific answer.

Images in a question, answer or sequence item have a 4.99 MB limit. If an image is larger, the system will not upload it.

For questions with answer options, each option should be either text or an image.

After changing the question type, check the settings again. For example, if you changed a question with multiple correct answers into a question with one correct answer, you need to select the correct option again.

How do I choose the right type?

Scenario Best choice
There is exactly one correct option. One correct answer
There are several correct options. Multiple correct answers
You need to check a statement quickly. True / false
The user needs to insert the right word, code, term or short phrase into a sentence. Fill-in
The answer must be a number or range. Numeric answer
You need to check the relationship between concepts. Matching
The order of steps matters. Sequencing
The answer is tied to an image. Hotspot
You need an opinion, a level of agreement or a self-assessment. Likert scale
You need an explanation, video answer, audio answer, case file, document or manual review. Free answer with the option to add a video answer, audio answer, case files and documents

Common Mistakes When Choosing a Type

  • Do not use Free answer with the option to add a video answer, audio answer, case files and documents or Likert scale if you need the testing result to be calculated automatically.

  • Do not use Fill-in for long answers: the system checks text against a list of accepted spellings.

Menu of Guides for Each Question Type

For convenience, each specific question type is described in a separate guide. To go to the guide you need, click the relevant menu item.

  • Multiple correct answers

  • One correct answer

  • Free answer with the option to add a video answer, audio answer, case files and documents

  • True / false

  • Fill-in

  • Matching

  • Sequencing

  • Likert scale

  • Numeric answer

  • Hotspot