Home LMS How to change your password in Smart Way LMS

How to change your password in Smart Way LMS

Last updated on May 20, 2026

This guide explains how to change the password you use to sign in to your Smart Way account.

There are two main scenarios:

  • you can sign in to your account and want to change your password in settings;

  • you do not remember your password or cannot sign in, so you need to restore access by email.

1. If you can sign in to your account

Use this method if you remember your current password and have access to your account.

Step 1. Sign in to your account

  1. Open the account sign-in page.

  2. Enter your email.

  3. Enter your current password.

  4. Press the sign-in button.

After a successful sign-in, your workspace will open.

Step 2. Open user settings

  1. In the left menu, find the Settings section.

  2. Open User.

  3. On the User settings page, find the Change password block.

Step 3. Enter a new password

In the Change password block, fill in two fields:

  1. In the New password field, enter the new password.

  2. In the Re-enter new password field, enter the same password again.

The password must contain at least 6 characters.

To reduce the risk of a typing mistake, you can use the eye icon next to the password field. It temporarily shows or hides the password you have entered.

Step 4. Save the password

  1. Check that both fields contain the same value.

  2. Press Save.

  3. Wait for the Password updated! message.

After the password has been changed successfully, the system will automatically sign you out of your account. This is expected behaviour: sign in again using your new password.

Step 5. Sign in with the new password

  1. Return to the sign-in page.

  2. Enter your email.

  3. Enter the new password.

  4. Press the sign-in button.

2. If you forgot your password or cannot sign in

Use this method if you do not remember your password or the system does not accept the old password.

Step 1. Open the sign-in page

  1. Go to the account sign-in page.

  2. Press Forgot password.

The password recovery page will open.

Step 2. Enter your email

  1. In the Your email field, enter the email you use to sign in to your account.

  2. Check that the email is entered correctly.

  3. Press SEND PASSWORD.

If the email is recognised by the system, you will see a message that the password recovery link has been sent to your mailbox.

Step 3. Open the email

  1. Open your mailbox.

  2. Find the email from SmartWay with a subject about changing your password.

  3. If the email is not in your inbox, check Spam, Promotions, Mailings or All mail.

  4. In the email, press the Change password link.

If you did not request a password change, do not press the link in the email. Delete the email and notify your administrator.

Step 4. Create a new password

After you follow the link, the Change password page will open.

  1. Enter the new password in the first field.

  2. Enter the same password again in the second field.

  3. Make sure both values match exactly.

  4. Press Change password.

The password must contain at least 6 characters.

After the password has been updated successfully, the system will return you to the sign-in page.

Step 5. Sign in to your account

  1. On the sign-in page, enter your email.

  2. Enter the new password.

  3. Press the sign-in button.

If sign-in succeeds, access has been restored.

3. If something does not work

The Save or Change password button is disabled

Check that:

  • the password contains at least 6 characters;

  • both password fields are filled in;

  • the password and repeated password match exactly;

  • there is no extra space at the beginning or end of the password.

The system shows that the passwords do not match

  1. Clear both fields.

  2. Enter the new password again.

  3. Repeat it in the second field.

  4. If needed, press the eye icon to check what you entered.

The password recovery email does not arrive

Check:

  • whether the email was entered correctly;

  • whether this is the same email you use to sign in to your account;

  • the Spam, Promotions, Mailings or All mail folders;

  • whether your mailbox blocks emails from SmartWay.

If the email still does not arrive, contact your company administrator or support.

The new password does not work after the change

  1. Make sure you are entering the new password.

  2. Check the keyboard language.

  3. Check whether Caps Lock is enabled.

  4. If the password is saved in your browser or password manager, update the saved password.

  5. If you still cannot sign in, use recovery through Forgot password.

4. Security recommendations

  • Do not share your password with other people, even colleagues or an administrator.

  • Do not use the same password for your work account and other websites.

  • Create a password that is difficult to guess: use letters, numbers and special characters.

  • Do not store your password in open notes, spreadsheets or messaging apps.

  • If you suspect that someone else knows your password, change it immediately.

  • If you used someone else's computer, sign out of your account when you finish.

5. When to contact an administrator

Ask for help if:

  • you do not have access to the email registered for the account;

  • you cannot find the password recovery email;

  • you do not see the Settings section or the User item;

  • you still cannot sign in after changing the password;

  • you suspect that someone else has used your account.